COVERAGE AND RESPONSE TIMES 

• 9x5xNBD onsite
• 24x7x4 hour onsite
  
• 9x5x4 hour onsite
  

RESOURCES AVAILABLES

• Field Engineer
  
• Senior Field Engineer

BENEFITS

• High value, low risk
  
• Support when you need it
  
• Flexible options
  
• Fixed cost management
  
• Lets you focus on other projects/initiatives
  

• Saves money & time – no need to hire more staff
• Good for a year from the time it’s purchased
• Use it for any onsite IT support needs
• Services will be deducted from the prepaid amount
• Real-time reporting on what was used & when Report on next year’s budget needs

ADDITIONAL BENEFITS

• No additional payroll expenses
  
• No workers comp insurance
  
• No additional computer equipment
  
• No “new hire” training
  
• No costly “hiring mistakes”